RETURNS & REFUNDS

At Glow Hive Beauty, we strive to ensure the utmost satisfaction of our customers. We understand that sometimes, situations arise where you may need to return a product. Therefore, we have established the following return policy to facilitate a smooth and hassle-free process for you.

 

Eligibility for Returns:

 

1. Items that are broken upon arrival: If the product you received is damaged or broken upon arrival, you are eligible to request a return within 30 days from the date of the original purchase.

2. Unwanted and unopened items: In case you have changed your mind about a purchase and the item remains unopened, you may return it within 30 days of the original purchase date.

 

Return Procedure:

 

To initiate a return, please follow these steps:

 

1. Contact our customer support team at contact@glowhivebeauty.com within 30 days from the date of the original purchase. Please provide the following details in your email:

   - Order number

   - Product name and quantity

   - Reason for the return

   - Condition of the item (broken or unopened)

2. Our customer support team will respond to your email and guide you through the return process. You may be required to provide photographs of the damaged item, if applicable.

3. Pack the item securely in its original packaging (if available) or in a suitable shipping container to prevent any further damage during transit.

4. Ship the item to the address provided by our customer support team. Please note that you will be responsible for the return shipping costs unless the return is due to an error on our part or item being damaged.

 

Refunds and Processing:

 

Upon receiving the returned item and verifying its condition, we will process the refund. The refund will be issued using the original payment method used for the purchase. Please allow up to [insert number] business days for the refund to reflect in your account.

 

Conditions:

 

1. The item must be returned within 30 days from the original purchase date.

2. The product must be in its original condition, unless it was received damaged.

3. We reserve the right to refuse a return if the item is not returned in accordance with this policy.

 

Please feel free to reach out to our customer support team at contact@glowhivebeauty.com for any further assistance or clarification regarding our return policy. We are here to help and ensure your shopping experience with us is enjoyable and satisfactory.

 

Thank you for choosing Glow Hive Beauty!